Frequently Asked Questions
SCHEDULING
HOW CAN I SCHEDULE A CONSULTATION? WHAT ABOUT PRICING?
To schedule a consultation, you can call or text (213) 383-3377 to make an appointment. Consultations are required to be conducted in-person and are free of charge. Each consultation is reserved for a 30-minute time slot per person. Please note that consultations can be booked for a maximum of three people at a time.
HOW CAN I SCHEDULE A FACIAL?
You can call or text (213) 383-3377 to make an appointment. We also require a non-refundable $30 deposit over the phone to hold your spot. It will be credited towards your facial, and you will pay the remainder afterwards. If you happen to cancel without a 24-hour notice, the deposit gets forfeited.
DO YOU ACCEPT WALK-INS?
Sorry, we operate on an appointment-only basis. To make an appointment, you can call or text (213) 383-3377.
CAN I GET SAME-DAY PROCEDURE?
Unfortunately, our scheduling system does not allow for same-day procedures for laser treatments. If you are interested in laser treatments, you will need to undergo an initial in-person consultation to receive a personalized treatment plan. Afterward, you can schedule for a later date, complete the necessary paperwork, and pay a nonrefundable deposit.
WHAT IS YOUR CANCELLATION POLICY?
Clients are required to cancel within 24 business hours before the scheduled appointment. Failure to do so results in a 24-hour cancellation policy being applied for the first instance only. For subsequent instances, we will deduct one treatment from your package. If it is a one-time facial appointment, the deposit will be forfeited.
PAYMENTS
WHAT IS YOUR REFUND POLICY?
Unfortunately, we do not offer refunds. However, we do have some alternative options available for you:
- You can transfer the credit to someone else.
- You can choose to receive products equivalent to the amount you have paid.
- You can transition into other treatment plans that you may be interested in trying.
DO YOU OFFER PAYMENT PLANS?
For all of our packages, you are required to pay an initial nonrefundable deposit of 10%. The remaining balance must be paid off by the 3rd visit. After that, you will be payment-free for the remainder of your treatments.
TREATMENTS
HOW MANY LASER TREATMENTS DO I NEED TO SEE RESULTS?
The number of sessions required may vary depending on the directions provided by the laser company. This can be discussed and determined during a consultation.
IS THERE ANY DOWNTIME FOR LASER TREATMENTS?
- Revlite: None
- Noblex / Excel V: There is a possibility that you may develop scabs. Treat them like normal scabs and let them fall off naturally. Avoid picking or scratching at them to prevent scarring.
- Inmode: You may experience bruising along the jawline for approximately 1-7 days. We recommend avoiding drinks and cold foods for at least 24 hours after the procedure, as it may shock the skin.
- Scarlet: You may experience redness and/or swelling on the entire face for about 24-48 hours.
- Shurink: You may experience redness and/or swelling on the lower half of the face for about 24-48 hours.
- Agnes: The areas with prominent acne may appear larger or more red, but this should subside when you receive a follow-up RF (radiofrequency) treatment 2-4 days after the laser treatment.
HOW LONG IS THE DOWNTIME FOR MICRO-NEEDLING?
With Stem Cell (Micro-needling), you may experience redness and peeling for 1-7 days. During the first 24 hours, avoid washing your face. It is crucial to apply sunblock in the following days. When you experience peeling, refrain from picking it off and let it come off naturally.
MOLE/SKIN TAG REMOVAL
HOW MUCH FOR MOLE/SKIN TAG REMOVAL?
Regarding pricing, we cannot provide a specific range since there is no base price per mole/skin tag. We offer a free consultation, during which you will receive an overall price. The cost depends on factors such as size, depth, quantity, and location. It’s important to note that we only remove moles/skin tags from the neck up.
For consultation appointments, we schedule every day except Sundays when we are closed, and Wednesdays. We would also like to mention that we do not guarantee same-day removals as they are subject to room availability.
HOW LONG IS THE PROCEDURE FOR MOLE/SKIN TAG REMOVAL?
The duration of the procedure for mole/skin tag removal varies depending on the size, number, and location of the moles/skin tags being treated. In general, the procedure can typically be completed within a few minutes to half an hour. However, it’s important to note that this is a rough estimate and the actual duration can vary case by case.
WILL I SCAR?
If you happen to scratch off the scab prematurely, it may cause scarring. There is always a chance of scarring with this type of procedure. After the procedure, the scab may feel itchy. It is recommended to tap lightly over the area instead of scratching. If the scab naturally falls off after two weeks, possibly during a shower, that is considered normal and okay.
WHEN CAN I WEAR MAKEUP?
Technically, you can wear makeup 24 hours after the procedure. However, we do not recommend it because removing the makeup may cause the scabs to fall off prematurely, potentially leading to scarring (as mentioned above)
WHAT WILL I LOOK LIKE AFTER THE PROCEDURE?
The scabs will be slightly smaller, but their color will be darker since we are burning the surface of the mole/skin tag.
CAN I BE IN THE SUN?
Yes, you can, but make sure to apply sunblock to your face. The scabs do protect the treated area, but once they fall off, it is essential to wear sunblock specifically on those spots. Otherwise, it can cause discoloration and potentially make them darker than before.
CAN I WEAR A MASK?
Yes, you can, but please be mindful when putting on and taking off the mask.
WHEN CAN I RESUME MY NORMAL SKINCARE ROUTINE?
You can resume it 24 hours after the procedure. However, for at least two to three weeks, avoid using anything acidic or any type of scrubs. It is recommended to use gentle and/or foaming products during this time. If you’re unsure about a specific product, you may use it at your own discretion.
IS THERE ANYTHING I NEED TO AVOID?
You will need to avoid hot or steamy showers (warm or cold showers are permitted), swimming pools, jacuzzis, saunas, working out, or anything that may trap moisture inside the scabs.
DO YOU PERFORM WART/BIRTHMARK REMOVAL?
Sorry, we do not offer any services for the removal of these. Additionally, we only provide removal services for the face and neck, not the body area.
IS THE SKIN TAG REMOVAL RESULT PERMANENT?
Yes, once a skin tag or mole is safely removed, it is unlikely to grow back in the same spot. However, new ones can develop over time due to factors like genetics and skin friction.